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PnP Zambia GM Andy Roberts guides Professor Nkandu Luo, MP for Munali, on a tour of the new store.
PnP Zambia GM Andy Roberts guides Professor Nkandu Luo, MP for Munali, on a tour of the new store.

Pick n Pay yesterday officially opened its 4,200 square metres flagship store in Zambia at the newly established East Park Mall in Lusaka. The Honourable Member of Parliament for Munali, Professor Nkandu Luo unveiled the store in the presence of the University of Zambia Chancellor, Dr. Jacob Mwanza, senior Pick n Pay Group executives, Pick n Pay Zambia staff and management, Pick n Pay stakeholders and the media.

Pick n Pay East Park becomes Pick n Pay’s tenth store in Zambia following its entry into the country four and a half years ago in 2010. It will be serviced by 200 employees with a percentage of them being students at the University of Zambia (UNZA), who will work on a part-time basis.

When Pick n Pay Zambia launched in Zambia it focused on taking care of the most important person it has, the customer. The store has done this exceptionally well and as a result experienced significant growth including exceeding its inception target to open 7 stores and have 1000 employees in 5 years by opening an additional 3 stores and having a workforce of 1500.

Speaking during the official opening, Professor Nkandu Luo commended Pick n Pay Zambia for its achievements thus far.

She said: “When Pick n Pay came to Zambia in 2010 your target was to open 7 stores and have 1000 employees within 5 years. You have exceeded this by far. I congratulate you on a job well done”

Professor Nkandu Luo also applauded Pick n Pay for walking the talk through its equal employment opportunities, CSR projects that focus on education and its newest initiative – a partnership with UNZA.

The Honourable Member of Parliament added: “Pick n Pay’s partnership with UNZA is a great project that will address some of the shortcomings the learning institution is facing including the student’s financial pressure. This initiative to employ university students is a first in Zambia despite being a common culture in other countries. I commend you for taking this step and encourage other companies to emulate you and spread this initiative to other parts of the country.”

Pick n Pay remains humble despite its success and is indebted to its customers who make its dream a reality. The store strives to provide and procure local content, as being local is the best it can do for its clients. As a retailer, it feels its job is never done and will therefore continue seeking inspiring ways to service the Zambian market better.

Pick n Pay Group Enterprise Director, Dallas Langman commented: “We are thankful to our suppliers, contractors, staff and customers for their support which has greatly contributed to our success in Zambia so far. The launch of this 10th store is a fantastic achievement for us and we remain humble trusting that our job as a retailer in Zambia will never be done; we will continue to work and seek trusted ways to serve you the people of Zambia better.”


PnPPick n Pay Zambia officially opened its Chingola store to the general public this morning at 09h00. Gracing the official opening was the Chingola District Commissioner Roy Nangalelwa.  Also in attendance were government officials, representatives from regulatory authorities, local industry leaders and the media.

Pick n Pay Chingola becomes the ninth store in Zambia following Pick n Pay’s entry into the country four and a half years ago in 2010. With US$2 million pumped into this 1.600 square metre venture, the supermarket will provide employment to 118 employees and promises to provide Chingola residents with a wider choice and great value for their money. Mr. Ray Litana, a product of the Pick n Pay Trainee Manager Scheme, first started as a Check-Out Supervisor at Pick n Pay Woodlands in 2010 and has risen through the ranks to become the first store manager at Pick n Pay Chingola.

In pursuit of further increasing access for customers across the country, Pick n Pay Zambia will launch its 10th flagship store later this month at East Park Mall, situated next to the University of Zambia in Lusaka and has plans to open a further 8 stores throughout the country by 2016.

Pick n Pay strives to create partnerships with Zambian businesses and encourages the manufacture and supply of Zambian products. It believes in giving local companies opportunities to compete with established brand leaders and therefore ensures 75% of its stock is sourced from within Zambia with 50% of this content being manufactured locally.

To promote the rights of the customer through fair pricing, Pick n Pay is currently running the Kwacha Watcher Promotion where it reduces the prices of 100 key regular products every week. The store has also launched a meat promotion this week that has seen it significantly reduce the price on its beef lines by 10-15% to make meat more affordable.

Pick n Pay Zambia General Manager, Andy Roberts commented:We never compromise on the quality of our stock and believe in promoting the rights of the customer. We try to give local suppliers opportunities to establish their brands and work to provide our customers with a choice and value for their money. We trust the people of Chingola will enjoy our selection and fair prices as we continue with our tradition of value.”



Last week, VISA and FNB Zambia joined forces to run their 2nd annual Card Security Awareness Week to educate consumers on preventing card fraud.

The Card Safety Week aims to create greater awareness amongst consumers to adopt cards as a safe and convenient way to make their daily purchases.  Through various platforms, it educates the public on the risks involved when they make their card transactions as well as enlightens them on measures to take to avoid becoming victims of fraud.

Mako Ndumba, Head of Enterprise Risk at FNB Zambia said: “We are seeing extremely strong growth in consumer card usage, transaction volumes are up 78% when compared to a year ago.  Part of the success of card payments is the security and convenience of using a card for everyday payments.  At the same time, buying goods online or at a retailer’s Point of Sale (POS) is also cheaper for our consumers.  However, we also need to educate consumers with tips on how to prevent card fraud.”

Salome Makau, Country Manager for VISA in Zambia, commented: “As cardholders demand quicker and more convenient methods of payment both at point of sale and online, ensuring payment security and consumer trust in using cards, as a method of payment, is one of VISA’s highest priorities.”

As a leader in payment technology, VISA is committed to making an already secure system, even more secure. Which is why new VISA cards have a microchip that works with a personal identification number (PIN).  Chip and PIN technology has had a significant impact on reducing counterfeit fraud and is already in place in over 86 countries around the world.

“PIN security is the single strongest defence against card fraud.  As long as your PIN is a secret, nobody can use your card at a retail POS.  Unfortunately, when you give your PIN to a family member, or if you write down your PIN and keep this note near your card, you have lost all confidentiality and should change your PIN at one of our branches, ATM’s or FNB Online as soon as possible,” added Ndumba.

From FNB’s perspective, skimming and cloning also remain some of the big threats to customers.  The bank urges its customers to take care when making purchases or at an ATM.  Fraudsters will try to distract them in order to obtain their card for a few seconds to skim details on the magnetic stripe, they then view customers entering their PIN.

“PIN-enabled transactions are deemed to be authorised by the account-holder.  Should a dispute arise on a cash withdrawal or a purchase, and the PIN has been used, the bank will consider this to be a legitimate transaction and will investigate to determine if the card has been cloned.  If there was no skimming and cloning, the bank will not refund the customer.  Thus, PIN security is one of the highest priorities in preventing card fraud,” says Ndumba.

With a few simple precautions, a debit card with a smart Chip and PIN is extremely secure, is safer than carrying cash and is set to become the dominant transaction mechanism replacing both cash and cheques.

Increasingly, FNB is noting that its debit cards are being used for very small-value transactions as, for many customers, these transactions do not attract charges.

“FNB is actively driving greater card usage and cashless banking with our no-charge per transaction pricing. FNB further implements behind-the-scenes security measures on customer accounts and has investigations teams to support customers.  We urge everyone to increase their awareness of the different types of card fraud occurring and to take precautions when making payments in both foreign and familiar surroundings,” said Ndumba.

VISA and FNB Zambia aim to raise awareness on the ease and benefits of transacting by card and the following forms of fraud:

  • Skimming and cloning
  • Safety precautions for PINs and safeguarding your personal information
  • The Unusual Suspects – identifying the not-so-obvious fraudsters and scams
  • Online shopping security

A zero-tolerance stance towards all types of card fraud is a key commitment for both FNB and VISA.  Both companies remain committed to seeking solutions that protect consumers and retailers against these.


The eye health fraternity in Africa recently paid homage to the winner of the coveted Future Eye Research Health Leader Award at the 2014 Annual Scientific congress in Livingstone, Zambia on 20th November 2014.

From left to right - Dr Tesfaye Tadesse: 2014 winner of the Future Eye Research Health Leader Award and Ophthalmologist from Ethiopia, Ms Halli Manolakos-Tsehisi: Associate Director of Programme at Orbis Africa, Dr Ibrahim Matende: President of COECSA (The College of Ophthalmology of Eastern, Central and Southern Africa), Mr Omar Musanje: Livingstone District Commissioner, Dr Chileshe Mboni: President of the Zambia Ophthalmological Society
From left to right – Dr Tesfaye Tadesse: 2014 winner of the Future Eye Research Health Leader Award and Ophthalmologist from Ethiopia, Ms Halli Manolakos-Tsehisi: Associate Director of Programme at Orbis Africa, Dr Ibrahim Matende: President of COECSA (The College of Ophthalmology of Eastern, Central and Southern Africa), Mr Omar Musanje: Livingstone District Commissioner, Dr Chileshe Mboni: President of the Zambia Ophthalmological Society

Dr. Tesfaye Tadesse, a young Ophthalmologist from Ethiopia received the award for compiling the most outstanding resident abstract for the congress. The abstract titled “A Randomised Clinical Trial Comparing Retrobulbar Injection of Absolute Alcohol and Chlorpromazine in Managing Painful Blind Eyes at Menelik II Hospital, Addis Ababa, Ethiopia” confirmed that both absolute alcohol and chlorpromazine (CPZ) are effective and comparable agents in managing painful blind eyes.

“Since resources are limited in my country, as they are in other African countries, the evidence of this paper provides local ophthalmologists the option of using locally available agents with the assurance that they will have satisfactory results. Winning the award is like one of those dream come true moments. Thank you very much for giving me this magnificent opportunity,” exclaimed a delighted Dr. Tadessa.

“Although existing literature had shown both alcohol and CPZ to be effective agents, Dr. Tadessa’s study looked at proving their comparative efficacy and safety using a randomised controlled trial which is considered to be the gold standard of research design and resulted in more conclusive evidence,” explains Dr. Dhalla, Research Lead at COECSA and head of the selection panel.

“This is the type of research which gives evidence to our practice and should therefore be encouraged. Not only did the research design fit very well with the conference theme of “Promoting Evidence Based Practice in Eye Health”, but also the research topic is not a common theme. The findings will be very useful for the clinicians who treat these conditions which are not uncommon in our area,” said Dhalla.

Dr. Tadessa received the award, which is co-sponsored by Orbis, a global non-profit organisation working in developing countries to reduce preventable and treatable blindness and visual impairment, and The College of Ophthalmology of Eastern, Central and Southern Africa (COECSA). The award was established this year as part of COECSA’s commitment to develop future eye health leaders through mentorship and career planning. Orbis’ sponsorship is based on the organisations drive to strengthen Human Resources for Eye Health (HReH) in Africa“We believe that due recognition will feed into developing the general field of ophthalmology in the region as well as contributing to policy development and implementation. The most effective entry point, in our view, is through the young ophthalmologists currently undergoing training or recently graduated and have entered into active service in the country,” explains Dr. Dhalla

“One of the biggest barriers to the goal of providing eye health for all in Africa is the critical shortage of eye health workers. Orbis in partnership with the International Agency for the Prevention of Blindness (IAPB) Africa and in collaboration with COECSA will effectively roll out HReH strengthening activities in the Eastern, Central and Southern Africa region through the Human Resources Strengthening Initiative for Eye Health in Africa,” explains Ms. Halli Manolakos-Tsehisi, Associate Director of Programmes at Orbis Africa.

In addition to recognition amongst his peers and mentors as winner of the Future Eye Research Health Leader Award, Dr. Tadessa will receive support from Orbis who will fund mentorship and leadership development. He also received financial support to cover conference registration fees, air travel costs and 2 nights’ accommodation at the 2014 Annual Scientific congress in Livingstone, Zambia.

Bryan Habana races British Airways' new A380South African Rugby player, Bryan Habana, pushed himself to new heights as he went up against British Airways’ brand new superjumbo, the Airbus A380.

Habana, who famously raced the cheetah in 2007 to save them from extinction, took on a new challenge racing British Airways’ ‘new animal’ in a 100m race.

Weighing in at 95kg with a height of 1,80m, Habana is pictured preparing to race British Airways’ superjumbo of 366,000kg, with a height of 24m, a wingspan of 80m and 73m in length.

Model, Georgia May Jagger was on hand to start the race.

British Airways A380 Launch

Bryan Habana, South African rugby player, said: “‘It was a tough test of man versus machine.  Once the A380 is on full throttle it picks up speed very rapidly, but you need to tune in to the video to see what happened next…”

Peter Nye, Senior First Officer A380, said: ‘‘ Habana is fast but had stiff competition with four Trent 900 Rolls-Royce engines, each one producing 70,000 pounds of thrust and accelerating very quickly indeed. We got airborne at 140 miles an hour, where we then flew up to 600 miles an hour.‘’

Watch the race and see if man really can run faster than a plane: #manvsplane

Bryan Habana raced British Airways’ A380 in celebration that customers can now book onto the A380 to fly to Johannesburg from February 12, 2014. Prices start from £872 return in World Traveller (economy), £1,382 return in World Traveller Plus (premium economy), £3,274 return in Club World (business class) and £6,179 in First.

A380 enthusiasts eager to be on the very first A380 flight to Johannesburg should note that the date for the inaugural flight is likely to be earlier and will be announced in due course.

The airline will initially operate three A380 services a week to South Africa’s financial capital. This will increase from March 10, 2014 to six flights per week. These flights will be part of the airline’s normal schedule to Johannesburg.

Customers can book online at or by calling 0844 493 0787.

The airline’s website features information on the new aircraft, including computer generated imagery (CGI).

Bryan Habana in the lead against British Airways' new A380 aircraft


British Airways A380 LaunchRugby giants Chris Robshaw, Bryan Habana and Jean De Villiers have undertaken one of the biggest challenges of their careers – taking on the might of British Airways’ largest aircraft, the Airbus A380.

Weighing in at 110kg, 95kg and 101kg respectively, Robshaw, the England rugby captain and Habana and De Villiers, the South African Springboks, are pictured attempting to pull the airline’s newest fleet member (topping the scales at 366,000kgs) down the runway at Manston Airport in Kent.

Model, Georgia May Jagger, was also on hand to oversee proceedings.

The players’ feat was in celebration of British Airways’ latest announcement that customers can now book onto the A380 to fly to Johannesburg from 12 February 2014. Prices start from £872 return in World Traveller (economy), £1,382 return in World Traveller Plus (premium economy), £3,274 return in Club World (business class) and £6,179 in First.

A380 enthusiasts eager to be on the very first A380 flight to Johannesburg should note that the date for the inaugural flight is likely to be earlier and will be announced in due course.

The airline will initially operate three A380 services a week to South Africa’s financial capital. This will increase from 10 March 2014 to six flights per week. These flights will be part of the airline’s normal schedule to Johannesburg.

British Airways A380 Launch

The airline’s A380, which begins flying five times a week to Los Angeles from 24 September 2013 will also increase to start double daily flights to Hollywood from 10 April 2014.

The aircraft is due to begin flying daily to Hong Kong from 22 October 2013.

Customers can book online at

British Airways’ A380s will accommodate 469 customers across four cabins. Customers in First will be seated at the front of the main deck. The cabin will offer 14 seats and is evolved from the current First class with 30 percent more personal space and 60 per cent more personal stowage.

Club World (business class) customers can choose from 44 seats on the main deck, or 53 seats on the upper deck. These upper deck seats will feature a new 2:3:2 configuration across the cabin.

The 55 World Traveller Plus (premium economy) seats will be located on the upper deck while World Traveller (economy) customers can choose seats on both the main and upper deck. Customers travelling in both World Traveller and World Traveller Plus will be able to enjoy the new cabins and seats that have proved so popular on our 777-300ER fleet.

The aircraft’s innovative design makes it much quieter during take-off and landing and 16 per cent more fuel efficient than a Boeing 747.  British Airways has ordered 12 A380s for delivery by 2016. Three will arrive this year followed by a further five in 2014.

The airline’s website features information on the new aircraft, including computer generated imagery (CGI).

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